Carlos Costa is an administrative and operations professional with more than 20 years of experience. At MSU, he focuses on improving operations and working collaboratively with teams to develop practical, user-centered solutions that support the university's programs and priorities. Throughout his career, Carlos has worked in complex environments, supporting initiatives that strengthened operations, improved business processes, and enhanced the experience of faculty, staff, and other stakeholders. His experience includes managing institutional projects, supporting large and diverse teams, coordinating cross-functional efforts, and helping organizations find practical solutions to operational challenges. He holds an MBA in Project Management and a bachelor's degree in Business Administration.
Ulric Fuller is an AI Strategy & Innovation Project Manager with Academic Development and Innovation (ADI), leading university-wide initiatives in AI literacy, workforce readiness, and teaching and learning innovation. His work brings together faculty, academic leaders, and external partners to turn emerging AI capabilities into strategies and programs that deliver meaningful impact.
Alison Hagen is a Communications Coordinator for the Office of the Provost, providing support for ADI units. She also assists the Office for Faculty and Academic Staff Affairs, the Ethics Institute, and other units with their online presence and communications strategy. Alison earned her master’s degree in Rhetoric and Writing from the Department of Writing, Rhetoric, and Cultures at MSU. She has worked as a content editor, user experience researcher and designer, and project manager for web, social media, and news across higher education.
Lin-Hsiang Kang is a Postdoctoral Research Associate with ADI, where she contributes to research and initiatives focused on integrating artificial intelligence (AI) in higher education. Her work includes supporting AI-related learning initiatives, micro-credential development, and research and evaluation efforts to understand and improve student learning experiences. Lin-Hsiang earned her Ph.D. in Kinesiology from The Ohio State University, specializing in motor development and physical education. She is particularly interested in exploring how emerging technologies can support teaching, learning, and student success in higher education.
Student Clerical Assistants
Samania Ahmed is a Student Clerical Assistant at the ADI and she takes part in setting up event spaces, supporting staff and visitors, and maintaining an organized office area. Samania takes pride in being a part of the ADI team and hopes to advance her communication and organization skills through her role as a student clerical assistant.
Samania is a freshman at MSU studying human biology on the pre-PA track. Outside of academics and work, Samania has been heavily involved in her community, volunteering at hospitals and food banks across her town. Samania also enjoys mystery novels, true crime documentaries, and trying new food spots with her friends.
Serena Mailhe is an MSU senior, studying Advertising Creative with minors in Environmental Science and Studies, Entrepreneurship and Innovation, and Business. Originally from Argentina, Serena brings a global perspective to her creative work.
As a Division I field hockey athlete, Serena has developed discipline, resilience, and a team-first mindset, balancing the demands of competition with academics and creative projects. That experience shapes how they collaborate, take feedback, and perform under pressure. Serena (or Sere) is passionate about collecting insights from everyday things and hopes to pursue a career in art direction. Outside of the classroom and the field, Sere has been involved in food drives, reading month activities, and other community services.
Jane Moore is a UX/UI intern who brings a human-centered approach to her work, supporting and expanding services for students, staff, and faculty in post-graduate learning. Originally brought on for a semester, her role has been expanded twice due to her success auditing, improving, and managing the online.msu.edu site.
Outside of her work at the Office for Program Development and Management, Jane is a full-time student, a part-time potter, and has spent her summer working in healthcare delivery design, bringing a patient-first approach to her work at Mentavi Health. She is pursuing a bachelor’s degree in Experience Architecture (User Experience Research and Design) and Anthropology.
Mananya Patel is a Student Clerical Assistant for ADI, supporting daily office operations through reception, customer service, and administrative tasks that help maintain an organized and welcoming environment for staff, educators, and visitors. As a senior majoring in Electrical Engineering, she has always been fascinated by how things work. This curiosity drives her passion for problem-solving and developing innovative solutions, which she hopes to continue pursuing in her future career.
On campus, she is actively involved in Women in Engineering and the STARX Club, contributing to the design and development of human exoskeletons aimed at supporting first responders. These experiences have strengthened her technical skills, teamwork, and commitment to engineering that serves real-world needs. Mananya also volunteers with ENGin, a Ukrainian organization where she helps English learners her age sharpen their language skills through conversation and mentorship. This work reflects her dedication to supporting others and building meaningful connections across cultures. Across her academic, professional, and volunteer roles, she brings curiosity, compassion, and a drive to create solutions that make a positive impact.
Josalyn Russell is a Student Clerical Assistant for ADI. She sets up event spaces, provides welcoming customer service and support to visitors, handles incoming and outgoing mail, and maintains an organized office. Josalyn enjoys being part of the team and meeting new people. She plans to utilize skills learned at her previous clerical position and continue growing her knowledge with ADI.
As a freshman, Josalyn’s major is Exploratory Business, and she intends to go into accounting and become a CPA. Outside of work, she loves playing volleyball and tennis, visiting the beach with friends, shopping, and filling her free time with new hobbies. Her favorite part about MSU is attending football games.
Lydia Stefanovski supports daily office operations by providing customer service and completing administrative tasks, helping create a welcoming and organized environment for staff, educators, and visitors. Her background as a childcare provider, swim instructor, camp counselor, and mentor has strengthened her ability to communicate with people of all ages and adapt to various situations. She is especially passionate about working with and supporting children.
Lydia is currently a junior at MSU, studying Communicative Sciences and Disorders with a minor in History. She is passionate about pursuing a career that allows her to work with children and make a positive impact in their lives. Outside of academics and work, Lydia has been involved in leadership, community service, athletics, and 4-H, which have helped shape her into a dependable and collaborative team member.